At Gruvium, we are committed to providing a transparent and reliable wellness experience. This policy explains how subscriptions, cancellations, refunds, and billing concerns are handled.
1. Subscription Plans
Gruvium offers premium subscription plans that provide access to guided meditation, sleep experiences, breathing exercises, focus tools, mood tracking, and other wellness features.
Our intended subscription plans are:
- Monthly subscription: US$9.99
- Annual subscription: US$59.99
Actual subscription prices, currencies, taxes, and renewal terms are displayed through the Apple App Store or Google Play before purchase.
Subscriptions automatically renew unless cancelled in accordance with the applicable app store's requirements.
2. Cancellation Policy
You may cancel your Gruvium subscription at any time through the app store account used to purchase it.
Cancelling a subscription prevents future automatic renewals, provided cancellation is completed before the applicable renewal deadline.
Generally, premium access remains available until the end of the current paid billing period, subject to applicable platform rules.
Cancellation does not automatically entitle you to a refund for previous payments.
Deleting the Gruvium application or your Gruvium account does not automatically cancel an active subscription.
3. Apple App Store Subscriptions
To cancel an Apple subscription:
- Open Settings on your iPhone or iPad.
- Tap your Apple Account name.
- Select Subscriptions.
- Choose Gruvium.
- Select Cancel Subscription if available.
Official instructions: https://support.apple.com/en-us/118428
To request a refund for an Apple purchase, visit:
https://reportaproblem.apple.com/
Apple reviews refund requests under its applicable policies and legal requirements.
Gruvium cannot independently issue refunds for transactions controlled by Apple's billing system.
4. Google Play Subscriptions
To cancel a Google Play subscription:
- Open Google Play.
- Select the correct Google account.
- Navigate to Payments & subscriptions.
- Select Subscriptions.
- Choose Gruvium.
- Follow the cancellation instructions.
Manage subscriptions:
https://play.google.com/store/account/subscriptions
To request a refund, consult:
https://support.google.com/googleplay/answer/2479637
Google Play refund eligibility and processing depend on applicable policies, purchase circumstances, and consumer protection laws.
Where permitted, Gruvium may assist with refund requests or process eligible transactions through authorized Google Play developer tools.
5. Refund Eligibility
Refund eligibility depends on the platform through which the subscription was purchased, the circumstances of the request, and applicable consumer protection laws.
We encourage users to request refunds promptly after identifying a problem.
Gruvium does not impose a universal seven-day refund deadline on Apple App Store or Google Play purchases.
The proposed seven-day refund request window for future direct website purchases does not currently apply because Gruvium does not accept subscription payments directly through its website.
Nothing in this policy restricts mandatory consumer refund rights.
6. Free Trials
Where free trials or promotional offers are available, their duration, pricing, eligibility, and renewal conditions will be displayed before subscription.
Unless otherwise specified, a trial may automatically convert to a paid subscription when the trial period ends.
Users should cancel through the applicable app store before the relevant deadline to avoid unwanted renewal charges.
Deleting the app does not cancel a free trial.
7. Incorrect or Duplicate Charges
If you believe you have experienced an incorrect charge, duplicate payment, or unauthorized transaction, please review your purchase history and contact the relevant app store.
You may also contact Gruvium Support for assistance.
Never share your complete payment card information, password, or sensitive financial credentials.
8. Technical Problems
If technical problems prevent access to premium features, contact Gruvium Support.
Our team will investigate the issue and provide appropriate assistance.
Where applicable, we may help you identify the relevant refund process.
Technical problems do not automatically guarantee a refund, but your statutory consumer rights remain unaffected.
9. Refund Processing
Approved refunds are generally returned through the original purchase platform and payment method.
Processing times vary depending on the app store, payment provider, financial institution, and region.
Gruvium cannot guarantee processing times for refunds handled by third-party platforms.
10. Subscription Price Changes
Subscription prices may change from time to time.
Where required, users will receive notice and any necessary opportunity to accept or decline changes through the relevant app store.
Pricing changes will follow applicable platform policies and consumer protection laws.
11. Consumer Rights
Nothing in this policy excludes, limits, or overrides rights available under applicable consumer protection laws.
Where mandatory local laws provide additional refund, cancellation, or other consumer protections, those requirements take precedence over conflicting policy provisions.
12. Changes to This Policy
Gruvium may update this policy to reflect changes in its services, subscription arrangements, platform requirements, or applicable laws.
The latest version will be available on the Gruvium website and mobile application.
Material changes will be communicated where required.
13. Contact Support
For questions about subscriptions, cancellations, billing, or refund requests, contact Gruvium Support.
Website: https://gruvium.com
Support email: gruvium@askinox.com
When contacting support, include a description of your issue and relevant transaction information, but never provide passwords or complete payment card details.
Questions? Contact gruvium@askinox.com. Return to home.